Otto Jakob gold earrings with tourmalines

Shipping is free and depends on your delivery address. The estimated delivery time is 3 to 10 business days from payment confirmation.

The shipment will be insured.

Alexandra Matias Jewelry does not deliver to P.O. boxes or hotels.

You can collect your purchases at the Alexandra Matias Jewelry boutique, located at Rua Castilho 59B, 1250-068 Lisbon, Portugal. To do so, simply enter the boutique’s address as the delivery address.

Within 14 days of confirmation of the corresponding payment, you may cancel the order provided that you do not use the product and deliver the purchased product to Alexandra Matias Jewelry’s premises within that period.

To do so, you must contact Alexandra Matias Jewelry Customer Service to request a return authorization number, which must be included with the return.

The order cancellation will only take effect if the returned products are in the same condition as when they were delivered, that is, with no damage or wear of any kind.

If the ordered products have already been dispatched, Alexandra Matias Jewelry will refund the amount corresponding to the price paid once the customer returns the products, less shipping costs.

Engraved or modified items cannot be returned or exchanged.

The checkout process is 100% secure and can be completed using a Visa or Mastercard, Multibanco Reference, MB Way, PayPal, Apple Pay, or Google Pay.

When making your purchase, you must indicate that you would like gift wrapping and, if you wish, you may specify the personalised message to be printed on a card.

If you need assistance, you can call Customer Service on +351 211 942 585, email info@alexandramatias.com, or click the direct WhatsApp contact button in the lower-left corner.