All items with an “Add” button can be purchased online, subject to availability. To help determine your correct ring size, see our “Size Guide” on the ring’s product page. Once you have selected the item you want, click the “Add” button to place it in your shopping bag. When you are ready to complete your order, click the “Checkout” button. You can remove items from your shopping bag by clicking “Remove”. You can also complete your purchase by phone through Alexandra Matias Jewellery Customer Service by calling +351 211 942 585 (call to a national landline network).

If you do not have an active email address, you can purchase the item you wish through Customer Support. Simply call +351 211 942 585 (call to the national landline network).

At the time of purchase, please indicate that you would like the item to be gift-wrapped. If you wish, you may also provide a personalised message to be printed on a card.

Some pieces can be engraved. Please check this possibility with our Customer Service team by calling +351 211 942 585 (call to the national landline network). Please note that engraved pieces cannot be returned or exchanged.

The payment process is 100% secure and can be completed by Visa or MasterCard, MB Way, Multibanco reference, Apple Pay, Google Pay, and PayPal.

The invoice for your purchase will be sent to your email address, unless you specified otherwise at the time of purchase. The order will be accompanied by a delivery note without prices listed.

“Card Verification Value” is an anti-fraud feature that helps ensure the person making the payment is in possession of the credit card. The CVV is a three- or four-digit number printed on the front or back of the credit card. On Visa and MasterCard cards, the CVV is the last three digits printed on the signature panel on the back of the card, after the account number.

After confirming your purchase, you will not be able to change the payment method or delivery address.

Each purchase must be paid for using a single payment method. If you wish to purchase more than one item, you may place separate orders and use different payment methods.

You may collect your purchases at the Alexandra Matias Jewellery boutique, located at Rua Castilho 59B, 1250-068 Lisbon, Portugal. To do so, simply enter the Boutique’s address as the delivery address or call Customer Services on +351 211 942 585 (call to a national landline network).

Shipping is free and depends on your delivery address. Estimated delivery takes between 3 and 10 business days after payment has been confirmed. Shipping includes insurance. Alexandra Matias Jewellery does not deliver to PO boxes or hotels.

All items are carefully packaged and placed in specially protected packaging for delivery.

To send your purchases to more than one delivery address, you will need to place separate orders or contact Customer Support by phone at +351 211 942 585 (call to the national landline network).

Within 14 days of confirmation of the relevant payment, you may cancel your order provided that you have not used the product and return the purchased product to the premises of Alexandra Matias Jewellery within this period. To do so, you must contact Alexandra Matias Jewellery Customer Service to request a Return Authorization Number to include with the return. The cancellation of the order will only take effect if the returned products are in the same condition as when delivered, that is, without damage or wear of any kind. If the products ordered have already been dispatched, Alexandra Matias Jewellery will refund the amount corresponding to the price paid upon return of the products by the customer, less the amount spent on postage. Engraved or modified items cannot be returned or exchanged.

Whenever you wish, you can view or share with your friends the pieces you love most. Simply add them to your “My Favourites” list by selecting the heart symbol in the top-right corner of the product page. Your account must be active.

Creating an account makes shopping at the Alexandra Matias Jewellery e-Boutique easier. Once registered, you will not need to enter your personal details again, and checkout will be faster. With an account, you can also save your favourite pieces to your “My Favourites” list and share them with your family and friends.

Alexandra Matias Jewellery is committed to protecting the privacy of its customers. We offer a secure online shopping environment and store our customers’ personal data in accordance with applicable laws and regulations. For more information, please see our Privacy Policy. We use cookies to keep track of the contents of your shopping bag and make it easier to access them the next time you visit our e-boutique. Alexandra Matias Jewellery does not use cookies to collect personal information.