Official appraiser accredited by the mint
Cartier Tank Must Steel Watch with Cartier Certificate
SHIPPING AND RETURNS
Shipping is free and depends on your delivery address. The estimated delivery time is 3 to 10 business days after payment confirmation.
The shipment will be insured.
Alexandra Matias Jewellery does not deliver to post office boxes or hotels.
You can collect your purchases at the Alexandra Matias Jewellery boutique, located at Rua Castilho 59B, 1250-068 Lisbon, Portugal. To do so, simply provide the boutique address as the delivery address.
Within 14 days of payment confirmation, you may cancel the order provided that you do not use the product and return the purchased product to the premises of Alexandra Matias Jewellery within that period.
To do so, you must contact Alexandra Matias Jewellery Customer Service to request a return authorization number, which you must include with the return.
The order cancellation will only take effect if the returned products are in the same condition as when they were delivered, that is, without damage or wear of any kind.
If the ordered products have already been shipped, Alexandra Matias Jewellery will refund the amount corresponding to the price paid once the customer has returned the products, less the shipping costs.
Engraved or modified items cannot be returned or exchanged.
PAYMENT OPTIONS
The payment process is 100% secure and can be completed with Visa, Mastercard, Multibanco reference, MB Way, PayPal, Apple Pay, and Google Pay.
PERSONALIZED MESSAGE
When making your purchase, please indicate that you would like the item prepared as a gift, and, if you wish, provide the personalised message to be printed on a card.
HOW CAN WE HELP?
If you need assistance, you can contact Customer Service by phone at +351 211 942 585, email info@alexandramatias.com, or click the direct WhatsApp contact button in the bottom-left corner.