Cartier Santos Large watch in Steel with Box and Papers

Shipping is free to the available destinations
available at checkout. Shipments are made by specialist carrier
specialist and include transport insurance.

The usual delivery time is
3 to 10 business days after payment confirmation, unless
different instructions before purchase. We will inform the customer of
foreseeable delays, without prejudice to your legal rights. The risk
risk of loss or damage is transferred only upon physical delivery of the item
to the consumer or a third party designated by them, other than the
carrier, except where provided for by law.

For security reasons, we do not
We deliver to post office boxes or hotels. Delivery may
require a signature and verification of the recipient's identity.

You can collect your purchases at the Alexandra Matias Jewellery boutique, located at Rua Castilho 59B, 1250-068 Lisbon, Portugal. To do so, simply enter the boutique's address as the delivery address.

You may cancel the order within 14 days of confirmation of the relevant payment, provided you do not use the product and deliver the purchased product to Alexandra Matias Jewellery's premises within that period.

To do so, you must contact Alexandra Matias Jewellery Customer Service to request a return authorisation number, which must be included with the return.

The order cancellation will only take effect if the returned products are in the same condition as when they were delivered, that is, without damage or wear of any kind.

If the ordered products have already been dispatched, Alexandra Matias Jewellery will refund the amount corresponding to the price paid once the customer has returned the products, less shipping costs.

Engraved or modified items cannot be returned or exchanged.

The payment process is 100% secure and can be completed with Visa, Mastercard, Multibanco reference, MB Way, PayPal, Apple Pay, and Google Pay.

When making your purchase, you may, if you wish, specify a personalised message to be printed on a card accompanying the piece.

If you need assistance, you can contact Customer Service by phone at +351 211 942 585 (call to the Portuguese national landline network), email info@alexandramatias.com, or click the WhatsApp direct contact button in the bottom-left corner.